Help & FAQ

No, you can also place an order with us as a guest.

If you already have a customer account with Bath & Body Works, then simply enter your email address and your personal password here and complete your order as usual.

Add the selected products to the shopping cart, then press the 'Checkout' button. Check that all the products are in the cart, then complete your order by pressing the 'Pay now' button, filling in your shipping address and selecting your payment method.

Unfortunately, orders on the site are processed immediately upon receipt, so changes cannot be made. However, you can return products within 14 days of ordering and place a new order.

We accept the following payment methods: Credit Card, Paypal, Apple Pay, Google Pay, eps Bancontact, and iDeal.

Unfortunately, we do not have Gift Cards at this point. If you sign up for our Newsletter, we will update you once our Gift Cards are available.

Your orders will be shipped with DPD standard. For further shipping information, please also visit our Shipping & Delivery section.

Shipping is completely free for all orders with a total value above 45€. If your order total is below 45€, a standard shipping fee of 5.95€ will apply.

Shipping & Delivery

Unfortunately we cannot accept adress changes after the order was placed.

We want to make sure you receive your shipment in the most convenient way possible. Please note that parcel shop delivery is not offered directly by us.

If you prefer your parcel to be delivered to a parcel shop, you can arrange this directly with the carrier after your order has been shipped. The carrier will keep you informed about the delivery via status emails, where you’ll find the option to adjust your delivery preferences, including selecting a parcel shop if available.

Please note that we are currently unable to process direct exchanges for any items

Currently, we do not have any physical retail stores, so we aren't able to accept returns in stores.

To be the first to know about future store openings or any changes to our return process, please consider signing up for our newsletter.

We currently do not sell samples of our products. However, if you would like to try them, be sure to check out our Mini & Travel Size section, where you will find our most popular fragrances available in smaller sizes of up to 100 ml. These are ideal for trying out and for taking with you on short trips or on planes.

When we develop our products, we primarily use ingredients of plant or synthetic origin. We only use animal-derived ingredients when there is no other alternative, such as honey. For products labeled “vegan,” we ensure that they do not contain any animal ingredients or animal by-products.

We do not currently have a list of gluten-free products, nor do we label any product as 100% gluten-free, as we cannot guarantee the absence of traces of gluten. These traces may be present due to the manufacturing processes of certain ingredients. If you have specific concerns, we recommend consulting your personal physician before using the product.

You can find the full ingredient list online for each product on the product's page, next to the product image.

Both our Single Wick and 3-Wick Candles have a burn time of approximately 25-45 hours

Let's start with the basics - like what moisturizers do, followed by the difference between body creams and body lotions. By definition, the goal of any moisturizer is to hydrate and smooth skin. The great news is all of our moisturizers offer 24 hours of moisture!

Thicker ones, like body creams, offer the benefit of all-day moisture and lasting fragrance. Because they penetrate skin and seal in moisture, they're one of the most effective ways to prevent dry skin.

Lightweight body lotions get to work right away, instantly leaving skin feeling soft, smooth and nourished. They're great for warm weather or whenever your skin needs a quick pick-me-up.

Similarly, our whipped and fluffy body butters, infused with goodies like shea butter and coconut oil, nourish and smooth skin in a flash!